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Bigcommerce Custom Design

Next-Generation Bigcommerce Custom Design: access premium design, web development, video, UX research, conversion optimization, and AI agency solutions on demand.

49 reviews

Drive growth through our next-generation creative agency solutions today​

Trusted by leading brands

Access all of our premium creative, conversion optimization, and AI agency services with flexible packages.

Branding
and graphic design

Videos and
marketing designs

UI/UX design and
web development

User research and
conversion optimization

Optimize

Automation and
AI solutions

INNOVATE

Transform your vision into measurable results at scale

1

Book a consultation

2

Complete due diligence

3

Quick setup 

4

Seamless delivery

Book a consultation to learn more and get started with our premium design, CRO & AI agency service!

*When you share your contact details and project information with us, we use it solely to understand your needs, respond to your inquiry, and provide tailored solutions. We never share or sell your personal information to third parties. For more details, please review our privacy policy.
48 reviews

What do you get with our creative, conversion optimization & AI agency packages?

Unlimited requests and flexible scaling

Submit unlimited requests within your chosen service areas. We'll tackle them sequentially, working on as many requests simultaneously as possible on your subscription plan. Need more capacity? Simply add workstreams to scale your resources as projects demand.

Full ownership and transparency

Receive complete ownership of all deliverables produced during our engagement, including source files, research data, and implementation code. You'll also have access to premium tools, licenses, and frameworks that power our solutions.

No-obligation flexibility

Use our subscription for as long as you need and cancel anytime with no hidden fees or penalties. Your subscription simply won't renew for the following month. Annual plans offer additional savings while maintaining the same flexibility.

Senior expertise at exceptional value

Access the top 0.5% of talent across design, conversion optimization and AI for a fraction of traditional agency costs. From premium creative work to data-driven optimization and automation, receive senior-level expertise without the price tag.

Seamless integration

We adapt to your preferred workflow with dedicated project management. Whether you prefer ClickUp, Slack, email, or your own project management tools, we'll integrate seamlessly with your team's existing processes.

Rapid, reliable delivery

Experience industry-leading turnaround times across all service areas. Typically, you'll receive updates every 1-3 working days (depending on complexity), ensuring continuous progress on your initiatives without unnecessary delays.

Our pricing packages

How many full-time resources do you need?

Grow

8,000 /month
For high-growth startups and medium to large businesses looking to support ongoing growth initiatives with consistent, 360° premium creative at scale.
Access to 1 full-time senior resource for a month that can alternate between designers, motion graphics artists, and web developers, able to deliver:

Optimize

10,000 /month
For high-growth startups and medium to large businesses looking to leverage UX research and CRO strategies with rapid and premium implementation to drive ROI and long-term growth.
Access to 1 full-time senior resource for a month that can alternate between all specialists in Grow + UX researchers and CRO analysts, able to also deliver:

Innovate

12,500 /month
For high-growth startups and medium to large businesses looking to implement AI and automation, with a measured approach and a premium execution, to drive efficiency and revenue growth.
Access to 1 full-time senior resource for a month that can alternate between all specialists in Optimize + AI analysts and engineers, able to also deliver:

Grow

7,200 /month
For high-growth startups and medium to large businesses looking to support ongoing growth initiatives with consistent, 360° premium creative at scale.
Access to 1 full-time senior resource for a month that can alternate between designers, motion graphics artists, and web developers, able to deliver:

Optimize

9,000 /month
For high-growth startups and medium to large businesses looking to leverage UX research and CRO strategies with rapid and premium implementation to drive ROI and long-term growth.
Access to 1 full-time senior resource for a month that can alternate between all specialists in Grow + UX researchers and CRO analysts, able to also deliver:

Innovate

11,250 /month
For high-growth startups and medium to large businesses looking to implement AI and automation, with a measured approach and a premium execution, to drive efficiency and revenue growth.
Access to 1 full-time senior resource for a month that can alternate between all specialists in Optimize + AI analysts and engineers, able to also deliver:
How many hours per month do you need?

1 hour

199 /month
For one-off CRO, design, video, or web dev tasks that can be completed within the allocated hours, from bug fixes to building a landing page.
Access all of our services on an hourly basis.
Packages are limited by time tracked and renewal date.
Unused hours roll over while subscribed.

1 hour

179 /month
For one-off CRO, design, video, or web dev tasks that can be completed within the allocated hours, from bug fixes to building a landing page.
Access all of our services on an hourly basis.
Packages are limited by time tracked and renewal date.
Unused hours roll over while subscribed.

Certified partner you can rely on

How our creative services compare with alternatives

Investment
Investment
Investment
Investment
Fixed & predictable
Skills access
Quality
Management
Security
Integration
Speed
Scalability
2-5x higher
2-4x higher
Other costs
Variable and unpredictable
Other costs
Other costs
None
Other costs
Benefits, software & training
Procurement & lead times
Skills access
Shortlisting & set-up
Skills access
Skills access
360° coverage
Limited diversity
Project-based
Quality
Single specialist
Quality
Quality
Enterprise QC
Task dependent
Specialization dependent
Management
Unreliable
Management
Management
Dedicated PM
High management overhead
Complex management
Security
Time-consuming supervision
Security
Security
Enterprise MSAs
Employment risks
Contract risks
Integration
Limited security
Integration
Integration
Seamless integration
Internal coordination
Limited integration
Speed
No systematic process
Speed
Speed
Up to 3 days/request
Variable speed
Project-based
Scalability
Availability dependent
Scalability
Scalability
Instant scaling
Slow to scale
Limited flexibility
Not scalable

Featured in

Awwwards logo
Behance passionates
CSS design awards
Enterprise-grade agile team with senior professionals across Europe
Proven track record of scaling solutions for enterprise clients
Comprehensive solution spanning design, development, optimization and AI.
Data-driven approach delivering measurable results across all services

Frequently asked questions

In contrast to typical agencies, where you are billed by the hour or a fixed amount for a project specification, our unlimited packages give you access to a full-time or part-time (top 0.5%) senior resource for a month with complete flexibility to manage the tasks they work on on a daily basis. The “resource” can also alternate between senior specialists within the service area according to the tasks. For example, within the Grow packages, you can request design, video and web development deliverables, and while you might only have 1 resource (so 2 separate tasks cannot be worked on at the same time by 2 separate resources, and one task will need to be paused for the other to progress), this 1 resouce can still alternate between senior designers, developers and motion graphics specialists. This essentially means that even with 1 worksteam, or 1 resource, you still get the skills diversity of an entire team.

This mode of operation is ideal for iterative and fast-paced creative, marketing, and product teams that require high-quality deliverables across a broad spectrum of services with a fast turnaround. 

The packages are also ideal for medium to large-scale multidimensional projects that might require the combination of multiple Grow, Optimize, and Innovate packages. For these kinds of projects, our packages work out to be multiple times more cost-efficient than comparable quality traditional agency estimates, which often “price the client” instead of the project.

The packages can also be used for fixed-term, smaller engagements, such as a small website redesign and rebuild, or a branding project that lasts 1 or 2 months.

Most of our clients are growth-stage and enterprise businesses with 50+ employees in the US, Canada, the UK, and the EU.

You’ll have a dedicated project manager as your main point of contact who coordinates your requests across our team. Depending on your subscription, you’ll work with senior designers, developers, motion graphics artists, UX researchers, CRO specialists, or AI engineers—all within the top 0.5% of talent in their fields.

Both plan types offer the same level of service and unlimited requests. Monthly plans offer maximum flexibility with no long-term commitment, while annual plans provide a 10% discount. Both can be canceled with no hidden fees—your subscription simply won’t renew for the following period.

Yes, we offer flexible hourly packages ranging from 1 to 10 hours per month ($199 per hour) for projects that don’t require unlimited service. These packages are perfect for maintenance, small updates, or occasional creative needs. 

All hourly packages provide access to the same senior talent as our unlimited subscriptions and can be used across design, UX optimization, or AI services depending on your specific needs. Annual commitments for hourly packages also receive a 10% discount.

We believe in complete flexibility with no hidden commitments. You can cancel your subscription at any time through your client dashboard or by contacting your dedicated project manager. There are no cancellation fees or penalties—your subscription simply won’t renew for the following billing period. For monthly plans, you’ll have access until the end of your current month. For annual plans, you’ll maintain access until the end of your paid annum. All your assets, designs, and deliverables remain fully yours after cancellation, and we’re happy to provide any transition assistance you might need.

Our focus is on providing expertise and implementation rather than licensing third-party tools. As a general rule, if the software is paid and serves as an input to our service (such as A/B testing platforms, development API costs, or specialized AI services), clients are responsible for those licenses. We’re happy to recommend appropriate tools based on your needs and budget, and our team is experienced with most industry-standard platforms. For implementation services like setting up or configuring tools, that work is included in your subscription. We can also help you evaluate which tools would be most cost-effective for your specific objectives.

Yes, absolutely. While our service lists are comprehensive, we understand that digital needs often extend beyond standard categories. If your request relates to the expertise within your chosen package (design, UX optimization, or AI implementation), our senior specialists can likely accommodate it. For example, though we don’t specialize in Wix development, our design team can make updates using the Wix editor within the Grow package. Simply ask about your specific requirements, and we’ll transparently assess if we can deliver the high-quality results you expect. Our goal is to be flexible while maintaining our premium quality standards.

Yes, we provide comprehensive documentation and training for all implemented solutions, whether they’re websites, design systems, or AI applications. Our goal is to ensure your team can effectively utilize and manage the deliverables.

If you’d like to learn more, please book a consultation call. If you’re ready to start, select your preferred package (Grow, Optimize, or Innovate), complete the checkout process, and we’ll schedule a kick-off call to discuss your priorities and establish workflows immediately.

Bigcommerce Custom Design

The Complete Guide to BigCommerce Custom Design: Transforming Your E-commerce Store for Maximum Impact

In today’s competitive e-commerce landscape, standing out from the crowd requires more than just listing products online. Your BigCommerce store needs a custom design that not only captures your brand essence but also drives conversions and creates memorable customer experiences. Whether you’re a growing startup or an established enterprise, understanding the intricacies of BigCommerce custom design can be the difference between mediocre sales and explosive growth.

BigCommerce custom design goes far beyond selecting a template and changing colors. It’s about creating a strategic digital experience that aligns with your business objectives, speaks to your target audience, and optimizes every touchpoint for maximum conversion potential. This comprehensive approach to e-commerce design requires careful planning, expert execution, and ongoing optimization to deliver results that matter to your bottom line.

Why BigCommerce Custom Design Matters for Your Business Success

The importance of BigCommerce custom design extends far beyond aesthetics. In an era where consumers have countless options at their fingertips, your store’s design serves as the first impression that can make or break a potential sale. Research shows that users form an opinion about a website within 50 milliseconds, making your design decisions critical to business success.

Custom design allows you to differentiate your brand in crowded markets where generic templates simply won’t suffice. When every competitor looks similar, a thoughtfully crafted BigCommerce custom design becomes your competitive advantage. It communicates professionalism, builds trust, and creates the cohesive brand experience that modern consumers expect.

For e-commerce managers and directors, the impact on conversion rates is particularly significant. A well-executed BigCommerce custom design can improve conversion rates by 20-40% through strategic placement of elements, optimized user flows, and data-driven design decisions. This translates directly to revenue growth without increasing marketing spend.

The Strategic Value of Professional Design Investment

Chief Marketing Officers understand that brand consistency across all touchpoints is crucial for building market presence. BigCommerce custom design ensures your online store aligns perfectly with your overall brand strategy, creating seamless experiences whether customers interact with your social media, email campaigns, or physical locations.

The investment in professional BigCommerce custom design pays dividends through improved customer lifetime value, reduced bounce rates, and increased average order values. When customers trust your brand presentation, they’re more likely to make larger purchases and return for future transactions.

Core Elements of Effective BigCommerce Custom Design

Successful BigCommerce custom design encompasses multiple interconnected elements that work together to create compelling user experiences. Understanding these components helps business leaders make informed decisions about their design investments and expected outcomes.

User Experience Architecture

The foundation of any effective BigCommerce custom design lies in its user experience architecture. This involves mapping customer journeys, identifying friction points, and creating intuitive navigation structures that guide visitors toward conversion actions. UX Directors recognize that every design decision should be backed by user research and behavioral data.

Modern BigCommerce custom design incorporates responsive layouts that perform flawlessly across all devices. With mobile commerce accounting for over 50% of e-commerce traffic, ensuring your design adapts seamlessly to different screen sizes isn’t optional—it’s essential for business survival.

The checkout process deserves particular attention in BigCommerce custom design projects. Streamlining this critical conversion funnel through custom design elements can dramatically reduce cart abandonment rates and increase completed transactions.

Visual Brand Integration

Your BigCommerce custom design should serve as a digital extension of your brand identity. This means carefully integrating brand colors, typography, imagery styles, and messaging tone throughout the entire shopping experience. Consistency builds recognition and trust, while strategic variations can highlight important elements like calls-to-action or promotional content.

Product photography and visual merchandising play crucial roles in BigCommerce custom design success. Custom layouts that showcase products effectively, incorporate zoom functionality, and display multiple angles can significantly impact purchase decisions. Video integration is becoming increasingly important for demonstrating product features and building emotional connections with customers.

Technical Considerations for BigCommerce Custom Design

While aesthetics capture attention, the technical foundation of your BigCommerce custom design determines long-term success and scalability. Understanding these technical aspects helps business leaders set appropriate expectations and make informed decisions about their design investments.

Performance Optimization

Page load speed directly impacts both user experience and search engine rankings. Professional BigCommerce custom design incorporates performance optimization techniques including image compression, code minification, and efficient resource loading. Studies show that even a one-second delay in page load time can reduce conversions by 7%.

The technical architecture of your BigCommerce custom design should support future growth and feature additions without requiring complete redesigns. Modular design approaches allow for easier updates and modifications as your business evolves.

Integration Capabilities

Modern businesses rely on multiple software systems for operations, marketing, and customer management. Your BigCommerce custom design should accommodate integrations with CRM systems, email marketing platforms, inventory management tools, and analytics solutions. This ensures seamless data flow and operational efficiency.

API integrations become particularly important for businesses with complex product catalogs or unique business models. Custom design work often includes developing specialized integrations that enhance functionality beyond standard BigCommerce capabilities.

Conversion Rate Optimization Through BigCommerce Custom Design

The ultimate goal of any BigCommerce custom design project should be measurable improvement in business metrics. This requires a data-driven approach that goes beyond visual appeal to focus on elements that directly impact customer behavior and conversion rates.

Strategic Layout Design

Every element placement in your BigCommerce custom design should serve a strategic purpose. This includes optimizing product page layouts to highlight key information, creating compelling category pages that encourage exploration, and designing homepage layouts that quickly communicate value propositions.

Heat mapping and user behavior analysis inform smart design decisions about element placement, content hierarchy, and call-to-action positioning. Professional BigCommerce custom design incorporates these insights to create layouts that naturally guide users toward desired actions.

Trust Signal Integration

Building customer confidence is crucial for e-commerce success, particularly for businesses selling higher-value products or serving new markets. BigCommerce custom design should strategically incorporate trust signals including customer reviews, security badges, shipping information, and return policies.

Social proof elements like customer testimonials, user-generated content, and purchase notifications can significantly impact conversion rates when integrated thoughtfully into your BigCommerce custom design. The key is balancing these elements without creating cluttered or overwhelming experiences.

Mobile-First BigCommerce Custom Design Strategies

With mobile commerce continuing to grow, successful BigCommerce custom design must prioritize mobile user experiences. This goes beyond responsive design to include mobile-specific optimizations that acknowledge the unique challenges and opportunities of mobile shopping.

Touch-Optimized Interface Design

Mobile users interact with your store differently than desktop users, requiring BigCommerce custom design that accommodates touch navigation, thumb-friendly button sizing, and streamlined input processes. Forms should be minimized and optimized for mobile keyboards, while navigation should be intuitive for one-handed use.

Product browsing on mobile devices requires special consideration in BigCommerce custom design. This includes implementing swipe gestures, optimizing image galleries for touch interaction, and creating filtering systems that work effectively on smaller screens.

Mobile Conversion Optimization

The mobile checkout process deserves particular attention in BigCommerce custom design projects. This includes implementing guest checkout options, supporting mobile payment methods like Apple Pay and Google Pay, and minimizing form fields to reduce friction.

Progressive web app features can enhance mobile experiences through your BigCommerce custom design. These include offline browsing capabilities, push notifications, and app-like navigation that improves user engagement and retention.

Advanced Features and Functionality in BigCommerce Custom Design

Modern e-commerce success often requires functionality beyond basic product catalogs and shopping carts. Advanced BigCommerce custom design incorporates sophisticated features that enhance user experiences and support complex business requirements.

Personalization and AI Integration

Artificial intelligence is revolutionizing e-commerce through personalized shopping experiences. BigCommerce custom design can incorporate AI-powered product recommendations, dynamic content personalization, and intelligent search functionality that adapts to individual user preferences.

Personalization extends beyond product recommendations to include customized layouts, targeted messaging, and adaptive navigation based on user behavior patterns. This level of sophistication in BigCommerce custom design can significantly improve engagement and conversion rates.

Interactive and Immersive Features

Modern consumers expect engaging, interactive experiences that go beyond static product images. BigCommerce custom design can incorporate 360-degree product views, augmented reality try-on features, and interactive product configurators that let customers customize products before purchase.

Video integration is becoming increasingly important in BigCommerce custom design. This includes product demonstration videos, customer testimonial videos, and interactive video elements that enhance product understanding and emotional connection.

Measuring Success and ROI of BigCommerce Custom Design

Investing in BigCommerce custom design requires clear metrics for measuring success and return on investment. Understanding these metrics helps business leaders make informed decisions about design investments and ongoing optimization efforts.

Key Performance Indicators

The most important metrics for evaluating BigCommerce custom design success include conversion rate improvements, average order value increases, and reduction in bounce rates. These metrics directly correlate with revenue impact and provide clear indicators of design effectiveness.

User engagement metrics like time on site, pages per session, and return visitor rates indicate how well your BigCommerce custom design resonates with your target audience. Improvements in these areas often lead to better conversion rates over time.

Long-Term Value Assessment

The benefits of professional BigCommerce custom design extend beyond immediate conversion improvements. Enhanced brand perception, improved customer loyalty, and reduced customer acquisition costs contribute to long-term business value that may not be immediately apparent in short-term metrics.

Customer lifetime value improvements often result from better user experiences created through thoughtful BigCommerce custom design. When customers have positive interactions with your store, they’re more likely to make repeat purchases and recommend your business to others.

Choosing the Right Partner for BigCommerce Custom Design

The success of your BigCommerce custom design project depends heavily on choosing the right development partner. This decision impacts not only the final design quality but also project timeline, ongoing support, and long-term scalability.

Evaluating Design and Development Expertise

Look for partners with demonstrated expertise in BigCommerce custom design, including portfolio examples that showcase both visual design skills and technical implementation capabilities. The ideal partner should understand e-commerce best practices, conversion optimization principles, and the specific challenges of your industry.

Experience with businesses similar to yours in size and complexity is valuable for BigCommerce custom design projects. Partners who understand your specific challenges and requirements can provide more targeted solutions and avoid common pitfalls.

Subscription-Based Design Services

Traditional agency models often create challenges for businesses needing ongoing design support and optimization. Subscription-based design services offer an alternative approach that provides consistent access to senior design and development talent without the overhead of traditional agency relationships.

For businesses requiring rapid iteration and ongoing optimization, subscription models can provide significant advantages in terms of cost predictability, response time, and resource flexibility. This approach is particularly valuable for growth-stage companies that need to move quickly while maintaining high-quality standards.

Agencies like Passionate Agency – Passionates offer comprehensive BigCommerce custom design services through subscription models that include access to senior designers, developers, UX researchers, and conversion optimization specialists. This integrated approach ensures all aspects of your BigCommerce custom design project work together cohesively while providing the flexibility to scale resources based on project requirements.

Future-Proofing Your BigCommerce Custom Design Investment

Technology and consumer expectations continue to evolve rapidly, making it important to approach BigCommerce custom design with future scalability in mind. This strategic thinking helps protect your design investment and ensures long-term success.

Scalable Design Architecture

Your BigCommerce custom design should be built on flexible frameworks that accommodate future feature additions, design updates, and functionality expansions. This includes using modular design approaches, clean code structures, and scalable hosting solutions that can grow with your business.

Consider how your BigCommerce custom design will adapt to new technologies, changing consumer behaviors, and evolving business requirements. Building flexibility into your design architecture reduces the need for complete redesigns as your business grows and changes.

Ongoing Optimization and Evolution

The most successful BigCommerce custom design projects include plans for ongoing testing, optimization, and evolution. This might include regular A/B testing of key elements, periodic user experience audits, and systematic updates based on performance data and customer feedback.

Establishing processes for continuous improvement ensures your BigCommerce custom design remains effective and competitive over time. This includes staying current with design trends, technology updates, and changing consumer expectations in your industry.

Conclusion: Maximizing Your BigCommerce Custom Design Success

BigCommerce custom design represents a significant opportunity to differentiate your business, improve customer experiences, and drive measurable growth. Success requires strategic thinking, professional execution, and ongoing optimization based on real performance data.

The investment in quality BigCommerce custom design pays dividends through improved conversion rates, enhanced brand perception, and better customer relationships. However, realizing these benefits requires choosing the right approach and partners for your specific business needs and objectives.

Whether you’re launching a new store or optimizing an existing one, approaching BigCommerce custom design with clear goals, realistic timelines, and commitment to ongoing improvement sets the foundation for long-term e-commerce success. The key is balancing immediate needs with long-term strategic objectives while maintaining focus on the customer experiences that drive business results.

We also provide on-demand premium graphic design, video, website development, UX research, CRO, and AI agency services to businesses in other locations around the world, including:

Bigcommerce custom design is a strategic approach to creating a unique e-commerce store that goes far beyond simply choosing a pre-made template and changing colors. Unlike a template, a custom design is built from the ground up to align with your specific business objectives, brand identity, and target audience. It involves in-depth user experience (UX) architecture, unique visual brand integration, and custom functionality to create a competitive advantage and a memorable customer experience that drives conversions.
Investing in a professional Bigcommerce custom design delivers a significant return by directly impacting key business metrics. A well-executed custom design can improve conversion rates by 20-40%, leading to substantial revenue growth without increasing marketing spend. The ROI is also seen through long-term benefits like increased average order values, reduced bounce rates, and higher customer lifetime value. By building trust and creating a seamless brand experience, a custom design encourages repeat business and enhances overall brand perception.
A Bigcommerce custom design improves conversion rates through a data-driven, strategic approach. This includes optimizing user experience by mapping customer journeys and streamlining the checkout process to reduce cart abandonment. It also involves the strategic placement of elements like calls-to-action, informed by heat mapping and user behavior analysis. Furthermore, custom design allows for the seamless integration of trust signals such as customer reviews, security badges, and clear return policies, which builds customer confidence and encourages them to complete a purchase.
Key technical considerations for a Bigcommerce custom design focus on performance, scalability, and integration. Page load speed is critical, so professional design incorporates performance optimization techniques like image compression and code minification. The site’s architecture must be scalable and modular to support future growth and feature additions without a complete redesign. Finally, the design must accommodate seamless API integrations with essential business systems like CRMs, email marketing platforms, and inventory management tools for operational efficiency.
A mobile-first approach is essential because mobile commerce now accounts for over half of all e-commerce traffic. A successful Bigcommerce custom design must prioritize the mobile user by creating a touch-optimized interface with thumb-friendly buttons and streamlined forms. It goes beyond simple responsiveness to optimize the entire mobile journey, from product browsing with swipe gestures to a frictionless checkout process that supports mobile payment methods like Apple Pay and Google Pay. This focus ensures you don’t lose sales from the majority of your visitors.
Yes, a key advantage of Bigcommerce custom design is the ability to integrate advanced features that create sophisticated, personalized shopping experiences. This can include AI-powered product recommendations, dynamic content that changes based on user behavior, and intelligent search functionality. Custom design also enables interactive and immersive features such as 360-degree product views, augmented reality (AR) try-on tools, and interactive product configurators. These advanced functionalities help increase user engagement, build emotional connections, and significantly boost conversion rates.
When choosing a partner for your Bigcommerce custom design, look for an agency with demonstrated expertise in both e-commerce design and Bigcommerce development. Review their portfolio to ensure they have experience creating visually appealing, high-converting stores for businesses similar to yours. The ideal partner understands conversion rate optimization, UX best practices, and technical performance. Also, consider their service model; subscription-based services can offer greater flexibility, cost predictability, and ongoing access to senior talent for continuous optimization and support.